Who sees data
Six types of vendors operate at TKQQ, and each role is limited.
Vendor table
- Identity verification: KYC documents
- Payment processors: bKash, Nagad, Rocket connect
- Hosting: runs servers
- Analytics: understands usage patterns
- Support tool: manages tickets
- Security monitoring: risks detected
Types of data sharing
- Name, phone, and email
- Device information and log data
- KYC submission files
- Account activity and session
- Transaction reference number
- Support conversation summary
How to choose vendors
Each vendor is verified in 3 steps
First, data-protection documents are reviewed, then access control and logging are checked, and finally whether Dhaka users' traffic can be handled is assessed.
There are separate limits in the KYC flow; only the necessary parts go outside, nothing more.
Sensitive data inside the TKQQ App is kept in separate categories, so the support team cannot view everything without reason.
Contracts and data processing
Written DPAs with all vendors
The contract specifies use, retention, and deletion time limits; no vendor may use TKQQ data for other purposes without TKQQ's permission.
Security reviews track 99.5% uptime, log audits, and access reviews.
If you want, you can log in from the TKQQ Login page to view a summary of your information for more help. TKQQ Help Center More TKQQ Contact Page Useful
What happens when vendor
Change means new notices, not new rules.
TKQQ notifies in advance which vendor is changing and why; old data transfers are performed securely, and unnecessary copies are deleted.
Many Bangladesh users manage accounts with bKash, Nagad, and Rocket, so the payments section has separate monitoring.
When a new vendor is added, only the necessary API access is granted; keeping it minimal reduces risk.
Security, KYC, and data retention
TKQQ App shows four security levels
- Login data is encrypted
- KYC files are kept in separate protection
- Unusual login detected
- Logs are reviewed for 30 days
This process handles traffic from 131K+ active users; among 61,047 reviews, the most common question is how long data stays.
In plain terms, data is not kept after it's no longer needed, only as long as necessary.
Your rights
You can request 5 things
- A copy of your data
- Correct incorrect
- Ask to delete unnecessary parts
- Account limit review
- Ask a question to support
Requests can be submitted via TKQQ Login if desired. TKQQ Register page More TKQQ withdrawal instructions You can view and understand the account flow
KYC and data protection run together in the TKQQ App, so user control is the main thing
Contact and support
If you have questions, just ask once
The Dhaka team assists with privacy, KYC, and vendor parts via support tickets inside the TKQQ App, or Contact PageBoth paths remain open
Ultimately, your data stays with you in the TKQQ App; that rule comes first
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